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Yen's Jewelry & Accessories, Inc. Cultured Pearls · Wholesale Trade
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Terms & Conditions

These terms govern your use of yensjewelry.com and every order you place with Yen’s Jewelry & Accessories, Inc. (“Yen’s Jewelry,” “we,” “us”), whether online, by invoice, by phone or at a trade show. Please read them before you order.

Last updated: October 2026

1. Who we sell to

  • We are a wholesale supplier. We sell to jewelry businesses, designers and other trade buyers who purchase for resale or for use in their business.
  • Trade accounts are approved at our discretion. We may ask for a seller’s permit, resale certificate, business license or other proof of a trade business, and we may decline, suspend or close an account at any time.
  • You are responsible for all activity on your account and for keeping your sign-in details private. Tell us right away if you think your account has been used without your permission.
  • If we do sell to you for personal use, any consumer rights that the law does not allow us to limit still apply to you.

2. Orders

  • An order confirmation or invoice is not acceptance of your order. We accept an order when we ship it or confirm acceptance in writing.
  • We may decline or cancel any order, including when an item is out of stock, a description or price is wrong, or we cannot verify payment or shipping details. If we cancel an order you have already paid for, we refund the full amount to your original payment method.
  • Pearls are natural products, and most of our goods are one of a kind. If an item sells before we confirm your order, we will offer the closest match or a full refund.
  • Custom work, such as stringing, drilling, clasp fitting, matching or redesign to your specifications, starts only after you approve the details and pay any required deposit.

3. Prices and payment

  • Prices are in U.S. dollars and may change without notice until your order is accepted. Prices shown to approved trade accounts are wholesale prices and are confidential.
  • We accept the payment methods listed on your invoice. Unless we agree otherwise in writing, payment is due before we ship.
  • Payments by credit card may include a card processing fee of up to 3%. Any fee is shown on your invoice before you pay. We do not add this fee to debit card or bank-transfer payments.
  • Billing and shipping details must match the payment method. For your protection we ship only to verified addresses, and we may ask for identification on high-value orders.
  • If you have a problem with a charge, please contact us first. We resolve most issues within a business day. A chargeback filed without contacting us may lead to suspension of your trade account.

4. Sales tax and resale certificates

  • Orders delivered in California are subject to California sales tax unless we have a valid California resale certificate from you on file before the sale.
  • Orders delivered to other states may be taxed where the law requires it, unless you give us a valid exemption or resale certificate.
  • International buyers pay all import duties, taxes and customs fees. We are not responsible for delays caused by customs.

5. Shipping, insurance and delivery

  • All orders ship from San Francisco, California, fully insured, with tracking and a signature required on delivery.
  • Shipping times are estimates. If we cannot ship within the time we gave you, or within 30 days when no time was given, we will tell you and offer a full refund for any unshipped item.
  • Title and risk of loss pass to you when the shipment is delivered to the address on your order.
  • Please inspect packages on arrival. Do not sign for a package that is visibly damaged or opened. Report any damage or missing items within 2 business days of delivery and keep all packaging so we can file the insurance claim.

6. Product descriptions

  • All pearls we sell are cultured pearls unless clearly described otherwise. We disclose known treatments, as the U.S. Federal Trade Commission’s Jewelry Guides require.
  • Every pearl is unique. Color, overtone, luster and surface vary from pearl to pearl and look different under different lighting and screens. Photos and videos show the actual item or a representative example, as stated.
  • Sizes are approximate. Strand lengths and pearl sizes are measured to trade standards and may vary slightly.
  • Grades such as AAA or Gem are our own grades unless a laboratory report is named. Laboratory reports, such as those from Pearl Science Laboratory, are independent opinions issued by the laboratory, which is responsible for their contents. Return the original report with any returned item.

7. Returns

Returns are covered by our Return Policy, which is part of these terms. Please read it before you order. In short, return requests must be made within 3 business days of delivery, items must be unused and unaltered, and a 5% restocking fee applies to every return.

8. Warranty and limitation of liability

We warrant that each item will match its description when delivered. If it does not, your remedy is a replacement or a full refund under our Return Policy.

EXCEPT FOR THE WARRANTY ABOVE, AND TO THE FULLEST EXTENT THE LAW ALLOWS, PRODUCTS AND THIS SITE ARE PROVIDED “AS IS,” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT ORDER.

Some laws do not allow these limits for consumer purchases. Where they do not apply, our liability is limited to the fullest extent the law allows.

9. Using this site

  • The text, photos, videos, graphics and design of this site belong to Yen’s Jewelry & Accessories, Inc. or its licensors and are protected by copyright and trademark law.
  • Approved trade customers may use our product photos to sell the specific items they bought from us. Any other copying, reuse or republishing needs our written permission.
  • Do not misuse the site: no scraping, automated ordering, interference with its security, or uploading of harmful or unlawful content.
  • Anything you send us, such as reviews, feedback or ideas, may be used by us without payment, and you confirm you have the right to share it.
  • Links to other websites are provided for convenience. We are not responsible for their content.
  • Our Privacy Policy explains how we collect and use your information.

10. Governing law and disputes

  • These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.
  • Any dispute will be resolved in the state or federal courts located in San Francisco County, California, and you consent to their jurisdiction. In any action to enforce these terms, the prevailing party may recover reasonable attorneys’ fees and costs.
  • If any part of these terms is found unenforceable, the rest remains in effect. Our failure to enforce a term is not a waiver.
  • We may update these terms. The version posted when you place an order applies to that order.